FAQ

At Budget Plumbing & Heating, we know that plumbing problems are never expected. We are here to help you solve all your problems at an affordable price! Follow our “Budget Saving Tips” for tips and tricks on how to save you time and money! Budget Plumbing & Heating invoices on a time & materials basis (T&M). We provide service starting at $179 for the first hour, and $150/hr. for 1-technician, and $225/hr. for 2-technicians after the first. Please note that the time involved in commuting to and from your individual location is considered part of your job, and will be included on your invoice.

Maybe! Call us old school – it’s what we are. Visit our FAQ #3 – “What will my bill look like?” for more information.

Here at Budget, we are in the business of saving time and money. Because of this, we are a firm believer in T&M billing which charges time and materials involved in completing the work we’re hired for. Drive time on a job is considered billable hours and will be applied to your invoice accordingly. You can expect an invoice within 1 month of service, and it will be due upon receipt. We accept all major forms of credit cards, and we assume the transaction fee.

We know that plumbing problems never happen at convenient times, and oftentimes are unexpected. Payment plans can be arranged upon request in extreme circumstances.

Call us! The best thing to do if you have a leak on your water heater is to first determine the location of the leak and call us for further instruction. The location of the leak will help us to diagnose the reason for the problem, and help us find a quick solution for you. PLEASE NOTE THE TYPE OF WATER HEATER IN YOUR HOME so we can schedule the best technician for your job. Different water heater types include a regular tank heater, tank less (on-demand) water heater, or a side arm water heater that works in conjunction with your boiler heat system.

For tank & side arm heaters: If your water heater is leaking from the bottom of the tank, that’s a sign of failure and we will recommend replacing your unit. If the leak is from the T&P valve, it’s typically a simple fix! Water leaks from the pipe fittings or connections to the water heater are typically unrelated to the tank itself, and can be fixed easily. If you’re experiencing a leak from a pipe fitting or connection, it’s possible you could put a towel around the leak or a bucket underneath it until we can get there to fix it. If you’re experiencing large volumes of water, we recommend turning off the water and gas (or electric) supply to the heater as soon as possible and hooking a hose to the drain valve at the bottom of the heater. Run your hose to the nearest drain or outside location away from the foundation of the home.

For tank less (on-demand) heaters: condensate drains or fittings on the heater itself are the most common locations for a leak.

Call us! Please jot down any information regarding the heater that you can. Always, model & serial numbers will be valuable information for us to have on hand for your job. Questions we will ask to begin the diagnosis process include any noises or discrepancies in thermostat vs thermometer readings, age of the equipment and service history.

Turn off the water valve closest to the leak. If that doesn’t stop the water flowing, turn off the main water supply to the house and call us right away. If you can locate the source of the leak, please let us know. Questions we will ask to begin the diagnosis process include the location of the leak, where are you seeing water, what valves are turned off, and a general history on the plumbing in the home. Photos are always helpful!

Call us to schedule an appointment! Backflow devices are required on all incoming water lines on any business located in town limits, and is required by the state that it passes an inspection every year. We charge $195 for this service, and submit all required documentation to the State on your behalf. We will send you a copy of the report for your records. This should be kept on file for at least 5yrs.

As soon as we can! We always prioritize emergency jobs. Our schedule for routine maintenance and service is typically 3-4business days.

Typically, the Town will notify you if your water bill increases significantly, but it’s a good idea to keep an eye on your bills to determine if a large increase of usage occurs so you can catch a problem right away. Do you hear water running when it shouldn’t be? Is your well pump kicking on when all fixtures are closed? This could be a sign of increased water usage. The most common causes are a leaking pipe, ripping faucet or running toilet. Call the experts to help diagnose and solve your water usage problems!

There can be multiple causes for low water pressure in your home. These include leaking pipes, clogged aerators, closed/nonfunctioning valves, flapper valves, corrosion build up in old steel pipes, clogged water filter, sediment build up in your water heater, and settings on your regulator. Call the experts to help diagnose and solve your water pressure problems!

This is a very common question. The answer involves looking into many factors to determine if it can be fixed, or if it makes more sense to replace it. The main determining factor in our recommendation is the cost to our customers on your final invoice. Often, it’s a fine line. Remember – we work for you. Some factors to consider when determining to repair or replace your fixture or equipment include:

What is the age of the faucet or equipment?

Are replacement parts available?

What’s the labor involved in repairing the fixture vs a new unit?